Refund policy
The Stand Out Guarantee
Love it or your money back. Seriously. If a VNDL Project product isn't for you, tell us within 30 days of delivery and we'll make it right.
How it works
- 30 days. Requests must be made within 30 days of the date your order was delivered.
- No need to send back an opened tub. Email info@vndlproject.com with your order number and a quick note on why it wasn't a fit.
- First tub of each product. The guarantee covers one refund per product, per customer (one opened tub of each product you try).
- Bundles and Stack & Save orders. We'll refund one opened tub of each product. Any additional tubs can be returned unopened for a refund.
- Final sale items are marked as final sale and can't be returned or refunded.
- What you get back. Refunds are for the amount you actually paid for the product, after any discounts. Shipping charges are not refunded.
- Purchases from vndlproject.com only. Products bought on Amazon or from a retail store are covered by that seller's return policy.
Unopened products
Unopened, sealed products can be returned within 30 days of delivery for a full refund of the product price. The customer is responsible for return shipping. Email us first and we'll send you the return address.
Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund, including shipping.
Refund timing
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a little longer to post it.
The fine print
We reserve the right to decline requests that show a pattern of abuse, such as repeated refund requests for the same product or across multiple accounts.
Questions? Email info@vndlproject.com and a real person will get back to you.
